SHIPPING AND DELIVERY INFORMATION

Pay Monday to Friday), your orders will be delivered to the cargo within 10 working days after your payment is completed. According to the distance of the delivery address, the shipping company we have contracted will deliver your order to you within 20 days.

Delivery times of special production products vary depending on the time of manufacture. The delivery information and times of such products are indicated on the product pages.

In case of any mishap caused by us, you will be notified based on your membership information. That is why it is important that your membership information is complete and accurate.

There is no delivery on holidays and holidays. The products you have purchased will be notified to you by a confirmation email. If any of the products you have selected are not available in stock, an e-mail will be sent to you about the issue and you will be notified of the date on which the product will be placed in the first stocks.

If the product you have paid for is not in stock, there is a waiting period of at least 4 (Four) and at most 30 (thirty) days. If the product is not sent to the consumer between these dates, the paid payment will be returned to Dec.



WARRANTY AND RETURN CONDITIONS
Warranty Conditions
All products are under the guarantee of the manufacturers unless otherwise stated. Be sure to check the product during cargo delivery so that the warranty conditions apply. Do not take delivery of the product by attaching a record when you see any damage. Changes made to the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty.

Product Return Conditions
If the product you purchased on our site turns out to be faulty, you must contact us from the online support section on our page no later than 7 days from the date of delivery. Following this information, the faulty product that you will contact us with the shipping company will be replaced with a new one. If the ordered product error occurred due to customer use or if the product was used within a 7-day period, the product will not be returned and exchanged. As terms of product refund and replacement, applications are essential in accordance with the Law No. 4077 on Consumer Protection.

RETURN and EXCHANGE shipments are made by the customer.

we recommend that you call our Customer Service team on 0312 838 16 10 and share all the information about the package with our representative. Monday Friday: From 10:00 to 18:30 Our Customer Service team will send visual proofs of products (photos, videos, etc.) to speed up the process.) may also ask you to share.

NOTE: The buyer is responsible for the shipping fee for the Return or Exchange. In case the product turns out to be faulty or incorrect, the shipping fee belongs to the seller.